Solutions Medical & dental tourism
The WhatsApp inbox for medical travel.
Patients send photos and voice notes for months before they book. Keep every one of those conversations organised, searchable and shared across your coordinators.
Sound familiar?
What this looks like today
- 1
The sales cycle is months long
A patient enquires in March and books in September. Everything in between — photos, quotes, questions, reassurance — has to still be there in September.
- 2
The detail arrives as media
Clinical photos and long voice notes carry the substance of the enquiry, and neither is searchable on a phone.
- 3
One coordinator holds the relationship
Patients build trust with a person. When that person is unavailable, the next coordinator starts from nothing.
- 4
Enquiries quietly go unanswered
High enquiry volume across several coordinators means some patients simply never get a reply, and nobody finds out.
What changes
One inbox, and a record that stays.
The entire history, from first message
Every photo, voice note and quote stays attached to the patient thread and is searchable months later by any coordinator.
Voice notes transcribed
Long patient voice notes become searchable text, so a coordinator picking up the thread can catch up in seconds rather than listening to twelve minutes of audio.
Every enquiry has an owner
Assignment plus unanswered-after-24-hours reporting means no enquiry silently drops, which in this business is a lost five-figure booking.
Private notes between coordinators
Clinical and commercial context is shared inside the thread, invisible to the patient.
A day in the inbox
A patient who enquired in March
A coordinator opens a thread from six months ago and sees the original photos, the quote that was given, the transcribed voice note about a schedule constraint, and a colleague’s private note. They pick up mid-relationship instead of starting over.
The conversation below is illustrative — it is the real product interface, with an example thread in it.
Pricing
Put the whole desk in it. Same price.
Team members are unlimited on both plans, so every person who answers customers can be in the inbox without changing what you pay.
Starter
$19 /month
For a team running one line.
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies and search
- Full history sync on connect
Pro
$49 /month
For a desk with real volume.
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline and contact import
- Automation rules and routing
- Analytics, exports and AI summaries
- Roles and granular permissions
Questions
Medical & dental tourism — questions
Is patient information handled securely?
Conversations are encrypted in transit, stored in workspace-scoped storage with restricted and audited access, and exportable at any time. We are not currently HIPAA-certified, so if your compliance requirements demand that, tell us before you trial and we will be straight with you about where we stand.
Can several coordinators share one clinic number?
Yes, with unlimited team members on every plan and an explicit owner on each conversation so patients are never double-answered.
What about patients who send very long voice notes?
They are transcribed to searchable text automatically, which is usually the single feature clinics notice first.
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.