Solutions Retail & ecommerce
The WhatsApp inbox for retail and ecommerce.
Where is my order, do you have it in my size, can I return this. The same twenty questions all day, arriving on a number one person happens to be holding. A shared inbox puts the whole floor on it.
Sound familiar?
What this looks like today
- 1
The same twenty questions, retyped every time
Opening hours, return policy, where the order is. Everyone types their own version, and the slow ones are the ones customers wait for.
- 2
One phone behind the counter
Messages pile up while whoever holds it is serving somebody in person, and nobody else can pick them up.
- 3
Nobody knows how long people wait
A message answered in four minutes and one answered the next morning look identical afterwards. There is no number to manage.
- 4
Questions arrive after you close
The evening backlog is invisible until somebody opens the phone in the morning, by which time the buyer has ordered elsewhere.
What changes
One inbox, and a record that stays.
Saved replies for what you answer hourly
Hours, returns, sizing and delivery windows become two keystrokes instead of a retyped paragraph.
Everyone on the floor, one queue
Team members are unlimited on both plans, so the counter, the stockroom and the owner can all be in the same inbox.
Write it tonight, send it at nine
Schedule the reply you have the answer to now for an hour a customer will welcome it, with every tab closed.
Response time becomes a number
First-response times and unanswered counts per person, so “we are slow on Saturdays” stops being a feeling.
A day in the inbox
Saturday, 11:20am
Nine messages land in twenty minutes. Three are “is this in stock”, answered from a saved reply by whoever is free. One is a return, raised as a ticket so it is still visible on Monday. One arrives at 9pm and is written then, scheduled for the morning. Nothing waits on one person being at the counter.
The conversation below is illustrative — it is the real product interface, with an example thread in it.
Pricing
Put the whole desk in it. Same price.
Team members are unlimited on both plans, so every person who answers customers can be in the inbox without changing what you pay.
Starter
$19 /month
+ VAT where applicable
For a team running one line.
- 1 WhatsApp number
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies, search and scheduled sends
- Contact directory with owners and notes
- Follow-up reminders on any conversation
- Private chats and access by label
- Notifications — bell, email digest and push
- Full history sync on connect
Pro
$49 /month
+ VAT where applicable
For a desk with real volume.
- 3 WhatsApp numbers
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline board and CSV contact import
- Automation rules and routing
- AI summaries and suggested replies
- Number masking on any conversation
- HubSpot and Pipedrive sync, webhooks and API
- Analytics, exports and reporting
- Roles and granular permissions
Questions
Retail & ecommerce — questions
Can we message customers about a sale?
Broadcast is on Pro, and it sends from your own number, so the usual WhatsApp limits and etiquette apply. Messaging people who never opted in is the fastest way to get a number blocked — this is for lists that asked to hear from you.
Can two shops share one inbox?
Yes. Each shop’s number lands in the same queue, filtered by the line the message arrived on, and replies go back out on the right one.
Do we need the WhatsApp Business API?
No. This connects the number you already use by QR, the way WhatsApp Web does. No template approvals, no Business Service Provider, no per-message fee.
What matters most here
The four capabilities retail & ecommerce lean on hardest, in detail.
Other industries
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.