Pricing
Everyone else charges per seat. We don’t.
Two plans, both with unlimited team members. Put your whole desk in the inbox without doing budget arithmetic first.
Starter
$19 /month
+ VAT where applicable
For a team running one line.
- 1 WhatsApp number
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies, search and scheduled sends
- Contact directory with owners and notes
- Follow-up reminders on any conversation
- Private chats and access by label
- Notifications — bell, email digest and push
- Full history sync on connect
- Back up conversations to your Google Drive
Pro
$49 /month
+ VAT where applicable
For a desk with real volume.
- 3 WhatsApp numbers
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline board and CSV contact import
- Automation rules and routing
- AI summaries and suggested replies
- Number masking on any conversation
- HubSpot and Pipedrive sync, webhooks and API
- Analytics, exports and reporting
- Roles and granular permissions
14-day free trial on Pro. No credit card required.
The seat math
Same job, five prices.
A five-agent desk running three connected numbers is the most common shape of team we see. Here is what that costs across the category at list price, per month.
5 agents.
3 numbers.
Same job.
Per-seat and per-number billing is how this category prices. It charges you for putting more people on the phone — which is the entire point of a shared inbox.
MONTHLY · LIST PRICES · AUG 2026
List prices as published August 2026. Periskope bills users and connected phones as separate licenses; TimelinesAI’s shared inbox sits on its $40/seat tier; Front is a general shared inbox where WhatsApp is one channel of many. We re-check these before every update — if something is out of date, tell us and we’ll fix it.
Side by side
How our pricing differs
| Touchpoint | Typical alternative | |
|---|---|---|
| Team members included | Unlimited | 1 per seat or license |
| Billing model | Flat per workspace | Per user, sometimes per phone too |
| Cost for 5 agents, 3 numbers | $49 / month | $106 – $200 / month |
| Per-message fees | None | None on regular numbers; API tools charge |
| Free trial | 14 days, no card | 7 – 10 days, or a limited free plan |
Questions
Pricing questions
Is it really unlimited team members?
Yes. We bill per workspace, not per person. Adding your fifth agent, or your fifteenth, costs nothing extra. This is the main reason teams move to us from per-seat tools.
What happens after the 14-day trial?
The trial runs on the Pro feature set and does not need a card up front. When it ends you choose a plan. Your conversations and history stay where they are either way.
Do you charge per message?
Never. Because Touchpoint does not use the WhatsApp Business API, there are no conversation fees and no template pricing. The plan price is the whole price.
Can I change plans later?
Yes, in either direction, and the change takes effect on your next billing period.
Do you offer annual billing?
Not yet. Both plans are month to month today, and you can cancel whenever you like.
Try it on your own numbers for two weeks.
No card, no sales call, no commitment. Connect a number and see what your team's WhatsApp actually looks like.
No credit card required.