Solutions Auto dealers & service
The WhatsApp inbox for dealers and workshops.
A buyer asks about a listing on WhatsApp and expects an answer in minutes. A service customer wants to know whether the car is ready. Both land on somebody’s personal phone, and neither is anybody else’s problem until it is lost.
Sound familiar?
What this looks like today
- 1
The lead lands on a personal number
And leaves with the salesperson. The dealership paid for that enquiry and never had a copy of it.
- 2
Whoever answers first sells the car
A buyer messaging three dealers about the same model is not waiting an hour. Speed is the whole competition, and nothing measures it.
- 3
Service updates get chased, not sent
The customer calls to ask whether the car is ready, because nobody told them. Every one of those calls is a message that was never sent.
- 4
Nobody follows up on a maybe
The enquiry that did not close this week is gone. There is no list of them, so there is no second conversation.
What changes
One inbox, and a record that stays.
Every enquiry gets an owner immediately
Rules assign conversations as they arrive, by label or round-robin across whoever is on shift, so nothing sits unclaimed. Rules are on Pro.
A pipeline for live deals
Move a buyer through stages from the chat itself, so the desk can see what is actually in play. Deals are on Pro.
Follow-ups that actually happen
Set a reminder on the conversation and it comes back to you on the day, rather than depending on somebody’s memory.
Sales and service on separate lines
Two numbers, one queue, filtered by the line a message came in on, with replies going back out on the right one.
A day in the inbox
Tuesday, 6:10pm
A buyer asks whether the silver one is still available. The rule assigns it to whoever is on shift, they answer in three minutes, and the deal moves to Test drive booked. The one that did not book gets a follow-up set for Thursday, and it arrives on Thursday.
The conversation below is illustrative — it is the real product interface, with an example thread in it.
Pricing
Put the whole desk in it. Same price.
Team members are unlimited on both plans, so every person who answers customers can be in the inbox without changing what you pay.
Starter
$19 /month
+ VAT where applicable
For a team running one line.
- 1 WhatsApp number
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies, search and scheduled sends
- Contact directory with owners and notes
- Follow-up reminders on any conversation
- Private chats and access by label
- Notifications — bell, email digest and push
- Full history sync on connect
Pro
$49 /month
+ VAT where applicable
For a desk with real volume.
- 3 WhatsApp numbers
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline board and CSV contact import
- Automation rules and routing
- AI summaries and suggested replies
- Number masking on any conversation
- HubSpot and Pipedrive sync, webhooks and API
- Analytics, exports and reporting
- Roles and granular permissions
Questions
Auto dealers & service — questions
Can leads be shared out automatically?
Yes, on Pro. Rules assign incoming conversations on arrival, by label or round-robin across the agents who are actually on shift.
What happens when a salesperson leaves?
Their conversations stay in the workspace. You remove their access and reassign the threads — the pipeline does not walk out with the phone.
Can we run sales and service on different numbers?
Yes. Both land in one inbox and you pick which line each reply goes out from, so the customer always sees the number they messaged.
What matters most here
The four capabilities auto dealers & service lean on hardest, in detail.
Other industries
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.