Solutions Import / export & wholesale
The WhatsApp inbox for importers and wholesalers.
Suppliers in six countries, all in group chats, all agreeing prices and lead times that only one person ever sees. Put the whole supply conversation on the company record.
Sound familiar?
What this looks like today
- 1
Prices get agreed in a chat nobody else sees
A supplier quotes a unit price and a lead time in a message. Purchasing, accounts and the warehouse each find out separately, later, and sometimes differently.
- 2
Photos and voice notes carry the detail
Sample photos, damage claims and spec changes arrive as media and voice notes — unsearchable, and gone when a phone dies.
- 3
Language and time zones fragment the thread
Six suppliers, four languages, a dozen time zones. Somebody always ends up as the single point of contact, and then that person takes a holiday.
- 4
No visibility on who is slow
You cannot tell which supplier or which buyer is being left waiting, because there is no measurement of anything.
What changes
One inbox, and a record that stays.
One record of what was agreed
Every quote, lead time and change is on the company record, searchable by product code or supplier name, not sitting in a personal chat.
Voice notes become text
Transcription turns supplier voice notes into searchable text, so a spec change nobody wrote down is still findable.
Group chats with suppliers, handled properly
Supplier and buyer groups sync in full, with assignment and private notes so your team can coordinate inside the thread without the supplier seeing.
Cover for every absence
Unlimited team members means the whole purchasing team is already in the inbox. Nobody is a single point of failure.
A day in the inbox
A price that moved
A supplier sends a voice note revising a unit price two weeks before shipment. It is transcribed, tagged, and a ticket is raised against the PO. Purchasing sees it the same morning instead of discovering it on the invoice.
The conversation below is illustrative — it is the real product interface, with an example thread in it.
Pricing
Put the whole desk in it. Same price.
Team members are unlimited on both plans, so every person who answers customers can be in the inbox without changing what you pay.
Starter
$19 /month
For a team running one line.
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies and search
- Full history sync on connect
Pro
$49 /month
For a desk with real volume.
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline and contact import
- Automation rules and routing
- Analytics, exports and AI summaries
- Roles and granular permissions
Questions
Import / export & wholesale — questions
Will it handle suppliers in different countries?
Yes. Any WhatsApp number, anywhere, connects the same way, and international numbers behave identically to US ones in the inbox.
Can we search old conversations by product or PO number?
Yes — full-text search runs across your entire synced history, including transcribed voice notes.
Can we send price lists to all our buyers at once?
No, and deliberately. Bulk sending on a regular WhatsApp number is the fastest route to getting that number banned. Touchpoint is built for the conversations your buyers start.
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.