Compare vs Periskope
Touchpoint vs Periskope: the honest version.
Both connect regular WhatsApp numbers without the Business API. The difference shows up on the invoice the moment you add your third agent.
How Periskope describes itself: A multi-number, multi-agent shared inbox with ticketing, automation and a full public API, for regular WhatsApp numbers.
Choose Touchpoint if
Your whole team needs to be in the inbox
Flat pricing with unlimited members. A five-agent, three-number desk is $49/month instead of $160. You get tickets, SLAs and analytics without counting licenses before you invite somebody.
Choose Periskope if
You need a mature public API or 50+ seats
Periskope has a broader public API, more connectors than our two, and an enterprise tier with 50+ seat deployments. We ship signed webhooks, a small REST API and native HubSpot and Pipedrive sync — but if you need Zoho, Freshdesk or a large documented API surface, they are further along and you should start there.
Feature by feature
Including the rows we lose.
Comparison pages written by vendors are usually worthless because they only list what the vendor wins. Ours marks every row where Periskope is genuinely the better product.
| Touchpoint | Periskope | |
|---|---|---|
| Cost — 5 agents, 3 numbers | $49 / month flat | $160 / month (Pro) |
| Billing model | Flat per workspace | Per user and per connected phone |
| Team members included | Unlimited | 1 per license |
| Works without the Business API | Yes | Yes |
| Group chats and communities | Yes | Yes |
| Multi-number unified inbox | Yes | Yes |
| Tickets, SLA clock and board | Included on Pro | Yes |
| Automation rules | Included on Pro | Yes, 2 rules per license on Pro |
| AI summaries and drafted replies | Yes on Pro — a person always sends | Yes — AI summaries and AI responses |
| Private chats an admin cannot open | Yes — they stay with whoever linked the number | Label-based chat access and number masking |
| Alerting | Bell, batched email digest, web push, quiet hours | Desktop and in-app alerts, plus a native mobile app |
| Full history sync on connect | Yes | Yes |
| Public REST API | Small and deliberate — reads, four actions | Full, documented |
| Webhook event stream | 13 events, signed, with a delivery log | Comprehensive |
| Deals and a pipeline board | Built in, included on Pro | Via CRM connectors |
| Native CRM connectors | HubSpot and Pipedrive, plus our own CRM | HubSpot, Zoho, Freshdesk, Slack, Sheets |
| Bulk broadcast credits | Not offered, by choice | 3,000 per license per month |
| Enterprise tier | Not yet | Yes, 50+ seats |
| Free trial | 14 days, no card | Free plan available |
Published list prices and documented features, checked August 2026. If something here is out of date — including in Periskope’s favour — tell us and we will correct it.
The seat math
What it costs at five agents.
Periskope charges $20–30 per user per month, and the same again per connected phone. For the most common shape of desk we see — five agents sharing three connected numbers — that works out at $160 / month on Pro.
5 agents.
3 numbers.
Same job.
Per-seat and per-number billing is how this category prices. It charges you for putting more people on the phone — which is the entire point of a shared inbox.
MONTHLY · LIST PRICES · AUG 2026
Questions
Touchpoint vs Periskope
Is Periskope cheaper at small sizes?
At one user and one phone, Periskope Starter is $20/month against our $19 — effectively a tie. The gap opens at your second teammate: they add a license, we do not. By five agents and three numbers it is $160 against $49.
Do both really work without the WhatsApp Business API?
Yes. Both link your existing number the way WhatsApp Web does — a QR scan, no Meta approval, no message templates, no 24-hour reply window, and group chats work. This is the shared trade-off of the category: it is an unofficial connection, so treat it as a team inbox for conversations customers started rather than a bulk-outreach tool.
What does Periskope genuinely do better?
Their public API is broader than ours and they connect to more systems — Zoho, Freshdesk, Slack and Sheets, where we ship HubSpot and Pipedrive. They also have an enterprise tier with 50+ seat deployments. If a large documented API surface is your buying requirement, they are the better fit.
Why do you not offer bulk broadcast credits?
Because mass sending on a regular WhatsApp number is what actually gets numbers banned — recipient blocks and spam reports are the signal Meta acts on. We would rather lose that comparison row than sell you the feature most likely to cost you your number.
Compare something else
The fastest way to decide is to try it.
Connect one number and see your own conversations in a shared inbox. Fourteen days, no card, and nothing to migrate if you decide Periskope suits you better.
No credit card required.