Solutions Freight & customs brokers
The WhatsApp inbox for freight forwarders.
Bookings get made in WhatsApp groups with shippers, carriers and consignees — then live and die on one broker’s phone. Put every booking thread on the company record instead.
Sound familiar?
What this looks like today
- 1
The booking lives in one broker’s phone
Container numbers, sailing confirmations, rate agreements and gate-in times all sit in a personal chat history. When that broker is out sick or leaves, the file goes with them.
- 2
Groups are where the work happens
Shipper, carrier, trucker and consignee in one thread is how freight actually coordinates — and it is exactly what the WhatsApp Business API cannot touch.
- 3
Nobody can prove what was promised
“You said Tuesday sailing.” Without a searchable record across the whole desk, disputes come down to whoever scrolls fastest.
- 4
Time zones swallow responses
A shipper in Asia messages at 2am ET. By the time anyone sees it, the cutoff has moved and nobody knows how long it sat.
What changes
One inbox, and a record that stays.
Every line in one inbox
Miami, Houston, Newark, the founder’s cell — all connected, all in one list, with a reply-from-number picker so the customer always sees the right line.
Group chats fully supported
Groups and communities appear alongside one-to-one chats. Assign a group thread to a broker the same way you would assign a direct message.
Searchable across years
Search a container number, a booking reference or a vessel name and get every mention across every line — including voice notes, transcribed to text.
A clock on every commitment
Raise a ticket from the message where the promise was made, with a due date and an SLA clock, so nothing depends on somebody remembering.
A day in the inbox
Tuesday, 06:00 sailing
A consignee asks whether the container made the Tuesday sailing. Your ops lead leaves a private note in the thread confirming with the terminal, a broker replies from the Miami line, and the ticket closes with the answer attached to the booking. Six months later, when the invoice is queried, the whole exchange is one search away.
The conversation below is illustrative — it is the real product interface, with an example thread in it.
Pricing
Put the whole desk in it. Same price.
Team members are unlimited on both plans, so every person who answers customers can be in the inbox without changing what you pay.
Starter
$19 /month
For a team running one line.
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies and search
- Full history sync on connect
Pro
$49 /month
For a desk with real volume.
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline and contact import
- Automation rules and routing
- Analytics, exports and AI summaries
- Roles and granular permissions
Questions
Freight & customs brokers — questions
Can we connect several branch numbers?
Yes. Multiple lines land in one unified inbox and you choose which number each reply goes out from. Team members are unlimited on every plan, so the whole desk can be in there.
Do WhatsApp groups with carriers really work?
Yes — groups and communities sync like any other chat. This is the main reason freight teams end up here rather than on the WhatsApp Business API, which does not support groups at all.
What happens to years of history on a broker’s phone?
When you link that number, WhatsApp pushes its history to the newly linked device, so the past conversations sync into the shared inbox and become searchable by the whole team. A busy account typically takes two to four minutes.
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.