Product Email in the same inbox
Email and WhatsApp, worked from one place.
Customers rarely stay on one channel. Connect a Gmail or Zoho mailbox and its threads arrive in the same inbox as your WhatsApp conversations, carrying the same contact, labels and owner.
Why it exists
Two inboxes, one customer
Most teams that live on WhatsApp still have an info@ or sales@ mailbox, and the two are handled by the same handful of people in two entirely different places. The customer who messaged on WhatsApp on Tuesday emails the quote request on Thursday, and nobody connects the two until it causes a problem.
Bringing the mailbox into the same inbox does not make email into chat. It means one queue, one set of labels, one idea of who owns the customer — so the answer is the same whichever way they reached you.
What you get
In the product today.
Gmail and Zoho
Connect by OAuth, or by app password for Zoho. Mailboxes are org-scoped and credentials are stored encrypted.
The same contact record
Email threads attach to the same contact as that person’s WhatsApp chats, so the history sits together rather than in two systems.
Assignment and labels
A mail thread gets an owner and labels exactly like a chat, and flows through the same access rules.
Reply without leaving
Answer the thread from the inbox. No switching to a mail client to close the loop.
Deduplicated across mailboxes
When the same message reaches two connected mailboxes — a CC to sales@ and info@ — it lands once, not twice.
Polled continuously
A background worker sweeps connected mailboxes, so new mail appears without anyone refreshing.
When you would use it
Situations this is for
- A buyer negotiates on WhatsApp and then emails the purchase order.
- An info@ mailbox three people check and two of them forget.
- A quote request that needs the same answer whichever channel it arrived on.
Questions
Email in the same inbox — questions
Which email providers are supported?
Gmail and Zoho today. Zoho can connect by OAuth or by app password. Other providers — Outlook and generic IMAP — are not supported yet, so check yours is on the list before planning around it.
Is this a full email client?
No, and it is not trying to be. It brings mail threads into the shared inbox so they can be owned, labelled and answered alongside WhatsApp. If your team needs rules, folders and full mail management, keep your mail client for that.
Do WhatsApp and email appear as one merged conversation?
They stay separate threads but attach to the same contact, so you see both against one customer rather than one blended timeline. Which is usually what you want — an email and a chat message are not the same kind of thing.
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.