Solutions Property & facilities management
The WhatsApp inbox for property managers.
A tenant reports a fault on WhatsApp, the contractor replies in a different chat, and the owner asks for an update in a third. One inbox holds all three, with a clock on the job.
Sound familiar?
What this looks like today
- 1
A fault report is a message, not a job
It arrives, it is read, and it is one scroll away from gone. Nothing turns it into something with a status and a deadline.
- 2
Three parties, three separate chats
Tenant, contractor and owner each have their own thread about the same boiler, and only the manager’s head connects them.
- 3
Out of hours is when things break
The leak is reported at eleven at night. Whether anybody sees it depends on who happens to be holding the phone.
- 4
No record of what was promised
“You said Tuesday.” Without a searchable record across the portfolio, that is an argument rather than a fact.
What changes
One inbox, and a record that stays.
Turn a report into a tracked job
Raise a ticket from the message itself, with an owner, a due date and an SLA clock, so it stays visible until it closes.
A line per building or portfolio
Several numbers land in one queue, filtered by the line the message arrived on, so a block’s traffic stays identifiable.
Contractors in group chats, handled properly
The trades group where the work actually gets coordinated syncs like any other thread, and can be assigned.
The overnight queue is visible in the morning
Notifications respect working hours, so nobody is woken at 2am — and nothing arrives unseen either, because it is all in the queue at eight.
A day in the inbox
A leak, 11:40pm
The tenant sends a photo. It becomes a ticket with a due date, assigned to whoever covers that block. The plumber is briefed in the trades group, the owner gets an update from the same inbox, and the whole job — report, quote, completion — reads back as one record months later.
The conversation below is illustrative — it is the real product interface, with an example thread in it.
Pricing
Put the whole desk in it. Same price.
Team members are unlimited on both plans, so every person who answers customers can be in the inbox without changing what you pay.
Starter
$19 /month
+ VAT where applicable
For a team running one line.
- 1 WhatsApp number
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies, search and scheduled sends
- Contact directory with owners and notes
- Follow-up reminders on any conversation
- Private chats and access by label
- Notifications — bell, email digest and push
- Full history sync on connect
Pro
$49 /month
+ VAT where applicable
For a desk with real volume.
- 3 WhatsApp numbers
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline board and CSV contact import
- Automation rules and routing
- AI summaries and suggested replies
- Number masking on any conversation
- HubSpot and Pipedrive sync, webhooks and API
- Analytics, exports and reporting
- Roles and granular permissions
Questions
Property & facilities management — questions
Can tenants and contractors be kept apart?
They are separate conversations, as they already are on WhatsApp. What changes is that both are visible to your team and linked by the ticket rather than by somebody’s memory.
Does anything chase us if a job sits?
A ticket carries a due date and an SLA clock, so an overdue job is visible rather than forgotten. Alert rules that escalate automatically are on Pro.
Can we see how long repairs actually take?
Yes. First-response and resolution times per person and per line, exportable when an owner or a board asks you to justify them.
What matters most here
The four capabilities property & facilities management lean on hardest, in detail.
Other industries
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.