Solutions Education & study abroad
The WhatsApp inbox for education agencies.
Students and parents overseas expect WhatsApp. Give your counsellors one shared inbox with the full application context in the thread.
Sound familiar?
What this looks like today
- 1
Two people per applicant, on two numbers
The student messages from one number and the parent from another, about the same application, to different counsellors.
- 2
Intake season overwhelms the desk
Enquiry volume spikes around deadlines, and the ones that go unanswered are invisible until the intake closes.
- 3
Documents arrive as photos
Transcripts and passports get photographed and sent to whoever the family happens to be talking to.
- 4
Counsellor turnover loses relationships
When a counsellor leaves mid-intake, their applicants’ history leaves with their phone.
What changes
One inbox, and a record that stays.
Every counsellor sees the same thread
Labels and assignment keep applicants organised, and any counsellor can pick up a family with the full history in front of them.
Nothing lost at deadline
Unanswered counts and first-response times make the intake backlog visible while you can still do something about it.
Documents stay attached
Photos and files remain on the applicant’s thread and searchable, rather than in a personal camera roll.
The agency keeps the relationship
History lives with the company. Counsellor turnover stops being a data-loss event.
A day in the inbox
A parent asking at 11pm their time
A parent messages about a visa deadline. The counsellor on duty opens the thread, sees the student’s application labels, the documents already received and a colleague’s note about the pending transcript, and answers correctly first time.
The conversation below is illustrative — it is the real product interface, with an example thread in it.
Pricing
Put the whole desk in it. Same price.
Team members are unlimited on both plans, so every person who answers customers can be in the inbox without changing what you pay.
Starter
$19 /month
+ VAT where applicable
For a team running one line.
- 1 WhatsApp number
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies, search and scheduled sends
- Contact directory with owners and notes
- Follow-up reminders on any conversation
- Private chats and access by label
- Notifications — bell, email digest and push
- Full history sync on connect
- Back up conversations to your Google Drive
Pro
$49 /month
+ VAT where applicable
For a desk with real volume.
- 3 WhatsApp numbers
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline board and CSV contact import
- Automation rules and routing
- AI summaries and suggested replies
- Number masking on any conversation
- HubSpot and Pipedrive sync, webhooks and API
- Analytics, exports and reporting
- Roles and granular permissions
Questions
Education & study abroad — questions
Can we organise conversations by intake or programme?
Yes, with labels — and you can scope a counsellor’s access to only the labels they own, so their inbox holds their applicants and nobody else’s.
Does it handle high volume during intake?
Yes, and the reporting is the point: you can see unanswered counts and response times per counsellor while the intake is still open.
Can we message all our applicants at once?
No. Bulk sending is the fastest way to lose a WhatsApp number, so we do not build it. Touchpoint handles the conversations families start.
What matters most here
The four capabilities education & study abroad lean on hardest, in detail.
Other industries
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.