Compare vs TimelinesAI
Touchpoint vs TimelinesAI: the honest version.
TimelinesAI is the strongest choice in this category if your WhatsApp conversations must live inside HubSpot or Pipedrive. If what you need is a team inbox, you are paying $40 a seat for it.
How TimelinesAI describes itself: A WhatsApp shared inbox built around deep native CRM synchronisation, with a workflow builder and mass messaging.
Choose Touchpoint if
The inbox is the product you are buying
Their shared inbox sits on the fourth pricing tier at $40 a seat, so the feature you came for is the expensive one. Ours is the whole product, flat, with unlimited members — $49 against $200 for a five-person desk.
Choose TimelinesAI if
Your CRM is the system of record
TimelinesAI connects to twelve systems where we connect to two, and their sync is two-way where ours writes one direction. We match contacts by number and log conversations onto HubSpot and Pipedrive records, which covers most teams — but if your CRM is Salesforce, Zoho or monday.com, they do this better than anyone, including us.
Feature by feature
Including the rows we lose.
Comparison pages written by vendors are usually worthless because they only list what the vendor wins. Ours marks every row where TimelinesAI is genuinely the better product.
| Touchpoint | TimelinesAI | |
|---|---|---|
| Cost — 5 agents, 3 numbers | $49 / month flat | $200 / month |
| Billing model | Flat per workspace | Per seat, by feature tier |
| Team members included | Unlimited | 1 per seat |
| Shared inbox included at entry price | Yes, from $19 | No — $40/seat tier |
| Tickets with SLA clock | Included on Pro | Not offered |
| Works without the Business API | Yes | Yes |
| Multi-number unified inbox | Yes | Yes |
| Full history sync on connect | Yes | Yes |
| Group chat support | Full — groups and communities | More limited |
| AI summaries and drafted replies | A summary and a draft; a person sends it | A ChatGPT autoresponder that replies on its own |
| Private chats an admin cannot open | Yes, plus label access and number masking | Nothing equivalent published |
| Alerting | Bell, batched email digest, web push, quiet hours | Browser pop-ups and sound alerts |
| Deals and a pipeline board | Built in, included on Pro | Lives in your CRM |
| Native CRM integrations | HubSpot and Pipedrive, one direction | HubSpot, Pipedrive, monday, Zoho, Salesforce, +7 |
| Visual workflow builder | Rules only | Yes |
| Mass messaging | Not offered, by choice | Yes, CSV-based |
| Public review score | Too new to have one | Capterra 4.7 from 100+ reviews |
| Free trial | 14 days, no card | 10 days |
Published list prices and documented features, checked August 2026. If something here is out of date — including in TimelinesAI’s favour — tell us and we will correct it.
The seat math
What it costs at five agents.
TimelinesAI charges $40 per seat per month for the shared inbox tier. For the most common shape of desk we see — five agents sharing three connected numbers — that works out at $200 / month.
5 agents.
3 numbers.
Same job.
Per-seat and per-number billing is how this category prices. It charges you for putting more people on the phone — which is the entire point of a shared inbox.
MONTHLY · LIST PRICES · AUG 2026
Questions
Touchpoint vs TimelinesAI
Can Touchpoint sync to my CRM?
Yes, to HubSpot and Pipedrive. Contacts are matched by phone number, conversations are logged onto the record, and deals can be mirrored. Two differences remain and both favour them: they connect to twelve systems where we connect to two, and their sync is two-way where ours writes one direction. Touchpoint also has its own CRM — contacts, follow-ups, and deals with five stages and a board — so for some teams the question is whether a separate CRM is needed at all. If your system of record is Salesforce, Zoho or monday.com, TimelinesAI is the better choice and we would rather tell you now.
Why is TimelinesAI so much more expensive for a team?
Two multipliers stack. Their shared inbox is a higher feature tier at $40 a seat rather than their entry price, and it is billed per person. Five agents means five seats at the inbox tier, so $200 a month for the same job a flat $49 plan does.
Do they support group chats?
Their group support is more limited than ours. If your work happens in WhatsApp groups — which it does in freight, wholesale and project work — check this carefully against your own use case before committing.
Compare something else
The fastest way to decide is to try it.
Connect one number and see your own conversations in a shared inbox. Fourteen days, no card, and nothing to migrate if you decide TimelinesAI suits you better.
No credit card required.