Solutions
14 trades, the same phone.
Around 100 million Americans use WhatsApp. In some sectors it is not a secondary channel but the channel — because the customer is in another country, or simply because it is what they and their crews already use. Either way the conversation ends up on one person’s handset.
Freight & customs brokers
Shippers, carriers and consignees coordinate in WhatsApp groups. Keep every booking thread on the company record, not on a broker’s personal phone.
Read more →Import / export & wholesale
Suppliers in six countries, all in group chats. One place to see what was promised, by whom, and when.
Read more →Travel & tour operators
Travellers abroad have WhatsApp and no US cell signal. Handle the whole trip from one inbox, across time zones.
Read more →Medical & dental tourism
Patients send photos and voice notes for months before they book. Nothing gets lost and everything stays searchable.
Read more →Education & study abroad
Students and parents overseas expect WhatsApp. Counsellors share one inbox with the full application context.
Read more →International real estate
Overseas buyers text before they call. Route every enquiry to an agent with an owner and a clock on it.
Read more →Construction & contracting
Crews, subs and the client all message one number — usually a superintendent’s personal phone.
Read more →Marketing & creative agencies
Client briefs arrive on WhatsApp and vanish. Give every account a thread and an owner.
Read more →Retail & ecommerce
The same twenty questions all day, on a number one person is watching.
Read more →Clinics & private practices
Booking, rescheduling and results questions, all on the front desk’s phone.
Read more →Law, accounting & consulting
Clients message their partner directly, about matters the rest of the firm cannot see.
Read more →Schools & training centres
Hundreds of parents, one school number, and one person answering it.
Read more →Auto dealers & service
Buyers ask about a listing and expect an answer in minutes — on a salesperson’s phone.
Read more →Property & facilities management
Tenant, contractor and owner in three separate chats about the same broken boiler.
Read more →The common thread
It is always one person’s phone.
A freight desk and a framing crew look nothing alike until you notice they have the same problem: the conversations that decide the work arrive on WhatsApp, on a handset that belongs to somebody rather than to the company.
They message before they call
An overseas buyer will not pay for a call to a US number, and a customer who prefers WhatsApp will not dial one either. They message — and whoever answers fastest usually wins the business.
The work happens in groups
Freight bookings, site coordination, supplier negotiations, trades and class chats all happen in group threads — which the WhatsApp Business API cannot access at all.
The relationship outlives the employee
When conversations live on a personal phone, staff turnover is data loss. A shared inbox keeps the history with the company.
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.