Solutions Travel & tour operators
The WhatsApp inbox for travel operators.
Travellers abroad have WhatsApp and no US cell signal. Handle the whole trip — enquiry to itinerary change to the emergency at midnight — from one shared inbox.
Sound familiar?
What this looks like today
- 1
The traveller is awake when you are not
A guest in Europe messages at 3am ET about a missed connection. Whoever picks it up needs the whole booking context immediately, not a scroll through somebody else’s phone.
- 2
Enquiries go cold in a personal chat
A hot lead messages the agent who is on leave. Nobody else knows it exists until the traveller books elsewhere.
- 3
Group trips mean group chats
Families and tour groups coordinate in a WhatsApp group. That is where the itinerary questions land, and where changes have to be confirmed.
- 4
No handover between shifts
The evening desk has no idea what the morning desk promised, because it was promised in a chat they cannot see.
What changes
One inbox, and a record that stays.
One inbox, every shift
Assignment and ownership mean each traveller has a named owner, and the incoming shift can see the entire thread including internal notes.
Group chats for group trips
Tour and family groups sync in full, so the whole party sees one consistent answer and your team coordinates privately inside the thread.
Nothing waits overnight by accident
Unanswered-after-24-hours and first-response-time reporting show exactly which enquiries are sitting, instead of finding out from a review.
Their number never changes
Travellers keep messaging the number on their itinerary. Nothing to re-issue, nothing for a guest abroad to re-save.
A day in the inbox
A missed connection at midnight
A guest messages the group chat from an airport. The on-call agent sees the full booking thread, leaves a private note for the morning desk, rebooks, and confirms in the group — and the response time is on the record rather than in somebody’s memory.
The conversation below is illustrative — it is the real product interface, with an example thread in it.
Pricing
Put the whole desk in it. Same price.
Team members are unlimited on both plans, so every person who answers customers can be in the inbox without changing what you pay.
Starter
$19 /month
For a team running one line.
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies and search
- Full history sync on connect
Pro
$49 /month
For a desk with real volume.
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline and contact import
- Automation rules and routing
- Analytics, exports and AI summaries
- Roles and granular permissions
Questions
Travel & tour operators — questions
Can different agents cover the same number across shifts?
Yes — that is the core of it. Every agent sees the same inbox, chats have an explicit owner, and handover notes live inside the thread where the customer cannot see them.
Does it work for travellers messaging from overseas?
Yes. WhatsApp is the same channel everywhere, which is exactly why travellers use it instead of a US phone number.
Can we send booking confirmations automatically?
You can schedule and template replies inside a conversation, but Touchpoint is not a mass notification system. High-volume automated confirmations are a job for the official Business API.
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.