Solutions Schools & training centres
The WhatsApp inbox for schools and academies.
Parents message the school about absences, fees, buses and homework — hundreds of them, to one number, answered by whoever is at that desk. A shared inbox lets the office answer them like a team.
Sound familiar?
What this looks like today
- 1
One number, six hundred parents
Absence notes, fee questions and bus changes all land in the same place, and one person at one desk is the whole capacity of the system.
- 2
Class groups are where announcements land
Year groups and class chats are how parents actually get told things — and groups are precisely what the WhatsApp Business API cannot reach.
- 3
The same questions every term
Term dates, uniform, fee deadlines and the bus timetable, retyped from memory by whoever is on the phone that day.
- 4
Admissions enquiries go cold
A prospective parent messages on a Saturday. By the time anyone reads it, they have booked a tour somewhere else.
What changes
One inbox, and a record that stays.
The office shares one queue
Reception, the registrar and the bursar see the same list, with an owner on each thread, so nothing is answered twice or not at all.
Class and year groups, handled properly
Group chats appear alongside one-to-one conversations and can be assigned like any other thread.
Saved replies for term dates and forms
The twenty answers you give every week become two keystrokes, worded the same way each time.
Write announcements at night, send at eight
Schedule the closure notice or the trip reminder for the hour parents will actually read it.
A day in the inbox
Monday, 07:40
Thirty-one absence messages before the first bell. Two staff work the queue together, each taking what the other has not, with saved replies for the ones that need a form. An admissions enquiry from Saturday is labelled and assigned to the registrar rather than scrolling out of sight.
The conversation below is illustrative — it is the real product interface, with an example thread in it.
Pricing
Put the whole desk in it. Same price.
Team members are unlimited on both plans, so every person who answers customers can be in the inbox without changing what you pay.
Starter
$19 /month
+ VAT where applicable
For a team running one line.
- 1 WhatsApp number
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies, search and scheduled sends
- Contact directory with owners and notes
- Follow-up reminders on any conversation
- Private chats and access by label
- Notifications — bell, email digest and push
- Full history sync on connect
Pro
$49 /month
+ VAT where applicable
For a desk with real volume.
- 3 WhatsApp numbers
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline board and CSV contact import
- Automation rules and routing
- AI summaries and suggested replies
- Number masking on any conversation
- HubSpot and Pipedrive sync, webhooks and API
- Analytics, exports and reporting
- Roles and granular permissions
Questions
Schools & training centres — questions
Do teachers have to use their personal numbers?
No — that is usually the reason schools end up here. The school’s number is the one connected, and staff work it from the browser without giving out their own.
Can we limit who sees admissions enquiries?
Yes. Access labels decide who sees which conversations, so the admissions team’s threads need not be visible to the whole office.
Does it work with existing class groups?
Yes. Groups and communities sync like any other chat, with their history, and can be assigned and labelled the same way.
What matters most here
The four capabilities schools & training centres lean on hardest, in detail.
Other industries
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.