Product Multiple agents, one number
One number, as many agents as you need.
WhatsApp Business allows a handful of linked devices and gives you no way to divide the work between them. Touchpoint puts the same number in front of your whole team, with an owner on every conversation.
Why it exists
Why linked devices are not a team solution
WhatsApp Business lets you link a few devices to one account, which sounds like it solves the problem until several people are actually using it. Everyone sees everything, nobody owns anything, two agents answer the same customer within a minute of each other, and there is no record of who said what.
A shared inbox adds the layer WhatsApp has no concept of: identity. Each teammate has their own login, each conversation has an owner, and every reply is attributed internally — while the customer sees nothing but your business number.
What you get
In the product today.
Unlimited team members
We bill per workspace, not per seat. Adding your fifth agent — or your fifteenth — costs nothing extra, which is the entire point of sharing an inbox.
Individual logins
Everyone signs in as themselves. No shared password, no passing a phone around, and removing someone is one click rather than a password change.
Collision awareness
Agents can see when a colleague already has a thread open, so two people do not send the customer two different answers.
Per-message attribution
Every outbound message records who sent it. Customers only ever see the business number.
Roles that mean something
Owner, admin, member and read-only, with granular permissions — a front-line agent can reply without being able to change billing or disconnect a number.
Label-scoped access
Scope a member to the labels they own so their inbox holds their work and nothing else.
When you would use it
Situations this is for
- You have outgrown passing one phone between a sales desk.
- Two reps answered the same buyer within a minute of each other, differently.
- Somebody left and you needed their access gone the same afternoon.
Questions
Multiple agents, one number — questions
How many agents can share one WhatsApp number?
As many as you want. There is no per-seat charge and no cap on team members on either plan.
Is this the same as WhatsApp Business linked devices?
No. Linked devices mirror one account onto a few screens with no ownership, no attribution and no reporting. This gives every teammate their own login and every conversation an owner.
Do agents need the WhatsApp app installed?
No. They work entirely in Touchpoint in a browser. Only the number itself needs to be linked once, from the phone that owns it.
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.