No API Works on the WhatsApp number you already use
Your customers textyou on WhatsApp.Your team can’t see it.
Touchpoint puts every WhatsApp number your business runs into one shared inbox — with assignment, private notes, tickets and analytics. Scan a QR code. No Business API, no per-message fees, no 24-hour window.
No credit card · Connected in under 5 minutes
Built for US teams whose customers live on WhatsApp
- Freight & logistics
- Import / export
- Real estate
- Travel
- Medical tourism
- Education
The problem
One phone. Seven people. Zero visibility.
Around 100 million Americans use WhatsApp — and if your customers are importers, travellers, families abroad or anyone outside the US, it is often the only number they will text. Most teams run that channel off a phone in a drawer.
- 1
Nobody knows who replied
Two reps answer the same buyer. Or nobody does, because everyone assumed someone else had it.
- 2
The history walks out the door
A rep leaves and takes four years of customer relationships in their pocket.
- 3
The API isn’t the answer
The Business API means template approval, 24-hour windows and per-message fees — and it cannot do group chats at all.
- 4
You can’t manage what you can’t measure
No response times, no unanswered count, no idea which line is drowning.
The platform
Everything a support desk has. On WhatsApp.
Every number, one inbox
Connect one line or a hundred — Miami, Houston, the founder’s cell. Reply from any of them without touching a phone. Group chats and communities included, which the Business API cannot do at all.
- Miami line · +1 (305) 555-0142Connected
- Houston desk · +1 (713) 555-0177Connected
- LATAM sales · +52 55 5555 0190Syncing 62%
Assignment & ownership
Every chat has one owner. Round-robin by shift or claim it manually, with a warning when two agents open the same thread.
Tickets from any message
React with a flag or right-click any message to raise a ticket — priority, due date, assignee, SLA clock. A proper board for things customers actually asked for.
The numbers your boss asks for
First response time, unanswered after 24 hours, volume per line, load per agent. All exportable.
Private notes & @mentions
Talk to your team inside the thread. The customer never sees a word of it.
Canned replies & labels
Slash-command snippets for the answers you give twenty times a day, and labels that drive who sees what.
AI that reads the backlog
Thread summaries, suggested replies, and voice notes transcribed to searchable text.
Email in the same inbox
Connect a Gmail or Zoho mailbox and its threads arrive beside your WhatsApp conversations — same contacts, same labels, same owner. Customers rarely stay on one channel; your queue should not either.
Pricing
Everyone else charges per seat. We don’t.
Add your whole team on any plan. A five-person desk costs the same as a one-person desk.
5 agents.
3 numbers.
Same job.
Per-seat and per-number billing is how this category prices. It charges you for putting more people on the phone — which is the entire point of a shared inbox.
MONTHLY · LIST PRICES · AUG 2026
Starter
$19 /month
For a team running one line.
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies and search
- Full history sync on connect
Pro
$49 /month
For a desk with real volume.
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline and contact import
- Automation rules and routing
- Analytics, exports and AI summaries
- Roles and granular permissions
14-day free trial on Pro, no credit card. See everything in each plan →
Who it’s for
If your business touches the world, it runs on WhatsApp.
Freight & customs brokers
Shippers, carriers and consignees coordinate in WhatsApp groups. Keep every booking thread on the company record, not on a broker’s personal phone.
Import / export & wholesale
Suppliers in six countries, all in group chats. One place to see what was promised, by whom, and when.
Travel & tour operators
Travellers abroad have WhatsApp and no US cell signal. Handle the whole trip from one inbox, across time zones.
Medical & dental tourism
Patients send photos and voice notes for months before they book. Nothing gets lost and everything stays searchable.
Education & study abroad
Students and parents overseas expect WhatsApp. Counsellors share one inbox with the full application context.
International real estate
Overseas buyers text before they call. Route every enquiry to an agent with an owner and a clock on it.
What you can expect
The change teams notice first
From QR scan to a working inbox
Messages synced for one account on day one
Per-message fees, on any plan
Team members included, on every plan
Questions
Straight answers
Do I need the WhatsApp Business API?
No. Touchpoint links the number you already use the same way WhatsApp Web does — you scan a QR code with the phone that owns the number. There is no Meta approval queue, no message templates, no 24-hour reply window, and group chats work normally.
Do my customers have to do anything differently?
Nothing at all. They keep messaging the same number and see the same conversation. The change is entirely on your side: your team can now see and answer from one place.
What happens to my existing chat history?
It syncs. When you link a number, WhatsApp pushes that account’s history to the newly linked device, so your past conversations arrive in the inbox and become searchable. A busy account typically takes two to four minutes.
How many people can use it?
Everyone. Both plans include unlimited team members — we bill per workspace, not per seat. A five-person desk costs exactly the same as a one-person desk.
Can I connect more than one number?
Yes. Multiple lines land in one unified inbox, and you choose which number you are replying from. Every message records which agent sent it, while the customer only ever sees your business number.
Is this a bulk-messaging tool?
No, and deliberately so. Touchpoint is built for conversations your customers started. Cold outreach and mass blasts are what get WhatsApp numbers banned, so we do not build for that use case.
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.