Alternatives Wati
Looking for a Wati alternative? Start here.
Most people searching this are looking at one number on an invoice. Wati charges a platform fee plus Meta per-conversation charges — platform fee + per-message cost for a five-agent desk. Touchpoint is $49 a month flat, with unlimited team members.
What you gain
- Time to first messageAbout five minutes instead of days — verification and onboarding
- Keep your number and historyYes instead of number migrates; history does not
- Per-conversation feesNone instead of meta's per-conversation pricing applies
- Message templatesNot needed instead of required outside the 24h window
- Group chatsYes instead of not supported by the api
- Team members includedUnlimited instead of per seat
What you give up
- Bulk broadcast campaignsWati: Yes, at scale and sanctioned. Us: not offered, by choice.
- No-code chatbot builderWati: Full visual flow builder. Us: rules only.
- Shopify / commerce integrationWati: Mature. Us: not yet.
- Verified green business profileWati: Available. Us: no.
- Official delivery guaranteesWati: Yes. Us: no formal guarantee.
If any of these is a hard requirement, stay with Wati. We would rather you know now than three weeks into a migration.
What it costs instead
Two plans, unlimited members.
Starter
$19 /month
For a team running one line.
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies and search
- Full history sync on connect
Pro
$49 /month
For a desk with real volume.
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline and contact import
- Automation rules and routing
- Analytics, exports and AI summaries
- Roles and granular permissions
Want the full feature-by-feature table, including everything Wati does better? Read the detailed comparison →
Switching
There is nothing to migrate
This is the part people expect to be painful and it is not. You are not moving data between platforms — you are linking the same WhatsApp numbers to a different inbox.
Your numbers do not change
The same business numbers link to Touchpoint by QR scan. Customers keep messaging exactly where they always did and notice nothing.
Your history comes with you
WhatsApp pushes each account’s history to the newly linked device, so your past conversations arrive and become searchable. Two to four minutes for a busy account.
You can run both for a fortnight
Nothing stops you keeping Wati live during the 14-day trial. Compare them on your own conversations rather than on either company’s marketing.
Questions
Switching from Wati
Is Wati cheaper or more expensive?
It depends entirely on volume, which is the honest answer. Wati charges a platform fee plus Meta per-conversation pricing, so a low-volume support desk can land near our flat $49 while a high-volume campaign sender pays far more. The predictable-cost argument is ours; the send-at-scale argument is theirs.
Why can Wati broadcast when you cannot?
Because they use the official API, where Meta sanctions bulk sending and charges for it. On a regular number, mass sending is what actually triggers bans — recipient blocks and spam reports are the signal Meta acts on. We do not build the feature rather than sell you something likely to cost you your number.
Can we use both?
Yes, and for some businesses that is the right answer: an API platform for high-volume outbound notifications, and a shared inbox on a regular number for the human conversations and group chats the API cannot reach.
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.