Alternatives TimelinesAI
Looking for a TimelinesAI alternative? Start here.
Most people searching this are looking at one number on an invoice. TimelinesAI charges $40 per seat per month for the shared inbox tier — $200 / month for a five-agent desk. Touchpoint is $49 a month flat, with unlimited team members.
What you gain
- Cost — 5 agents, 3 numbers$49 / month flat instead of $200 / month
- Billing modelFlat per workspace instead of per seat, by feature tier
- Team members includedUnlimited instead of 1 per seat
- Shared inbox included at entry priceYes, from $19 instead of no — $40/seat tier
- Tickets with SLA clockIncluded on Pro instead of not offered
- Group chat supportFull — groups and communities instead of more limited
- Private chats an admin cannot openYes, plus label access and number masking instead of nothing equivalent published
- AlertingBell, batched email digest, web push, quiet hours instead of browser pop-ups and sound alerts
- Free trial14 days, no card instead of 10 days
What you give up
- Native CRM integrationsTimelinesAI: HubSpot, Pipedrive, monday, Zoho, Salesforce, +7. Us: hubspot and pipedrive, one direction.
- Visual workflow builderTimelinesAI: Yes. Us: rules only.
- Mass messagingTimelinesAI: Yes, CSV-based. Us: not offered, by choice.
- Public review scoreTimelinesAI: Capterra 4.7 from 100+ reviews. Us: too new to have one.
If any of these is a hard requirement, stay with TimelinesAI. We would rather you know now than three weeks into a migration.
What it costs instead
Two plans, unlimited members.
Starter
$19 /month
+ VAT where applicable
For a team running one line.
- 1 WhatsApp number
- Unlimited team members
- Shared inbox across your whole team
- Assignment and ownership
- Private notes and @mentions
- Labels, canned replies, search and scheduled sends
- Contact directory with owners and notes
- Follow-up reminders on any conversation
- Private chats and access by label
- Notifications — bell, email digest and push
- Full history sync on connect
- Back up conversations to your Google Drive
Pro
$49 /month
+ VAT where applicable
For a desk with real volume.
- 3 WhatsApp numbers
- Unlimited team members
- Everything in Starter, plus:
- Tickets, SLA clock and ticket board
- Deals, pipeline board and CSV contact import
- Automation rules and routing
- AI summaries and suggested replies
- Number masking on any conversation
- HubSpot and Pipedrive sync, webhooks and API
- Analytics, exports and reporting
- Roles and granular permissions
Want the full feature-by-feature table, including everything TimelinesAI does better? Read the detailed comparison →
Switching
There is nothing to migrate
This is the part people expect to be painful and it is not. You are not moving data between platforms — you are linking the same WhatsApp numbers to a different inbox.
Your numbers do not change
The same business numbers link to Touchpoint by QR scan. Customers keep messaging exactly where they always did and notice nothing.
Your history comes with you
WhatsApp pushes each account’s history to the newly linked device, so your past conversations arrive and become searchable. Two to four minutes for a busy account.
You can run both for a fortnight
Nothing stops you keeping TimelinesAI live during the 14-day trial. Compare them on your own conversations rather than on either company’s marketing.
Questions
Switching from TimelinesAI
Can Touchpoint sync to my CRM?
Yes, to HubSpot and Pipedrive. Contacts are matched by phone number, conversations are logged onto the record, and deals can be mirrored. Two differences remain and both favour them: they connect to twelve systems where we connect to two, and their sync is two-way where ours writes one direction. Touchpoint also has its own CRM — contacts, follow-ups, and deals with five stages and a board — so for some teams the question is whether a separate CRM is needed at all. If your system of record is Salesforce, Zoho or monday.com, TimelinesAI is the better choice and we would rather tell you now.
Why is TimelinesAI so much more expensive for a team?
Two multipliers stack. Their shared inbox is a higher feature tier at $40 a seat rather than their entry price, and it is billed per person. Five agents means five seats at the inbox tier, so $200 a month for the same job a flat $49 plan does.
Do they support group chats?
Their group support is more limited than ours. If your work happens in WhatsApp groups — which it does in freight, wholesale and project work — check this carefully against your own use case before committing.
Stop running your best channel off a phone in a drawer.
Connect your first number in five minutes. Keep the number, keep the history, and finally see the whole thing.
No credit card required.